Customer Care
Frequently Asked Questions
Find answers to our most common questions below. If you can't find what you're looking for, please feel free to reach out to us.
We use only premium-grade materials, primarily solid brass, high-quality stainless steel, and specialized PVD finishes to ensure exceptional durability and a luxurious feel.
To preserve the finish of your hardware, wipe it gently with a soft, damp cloth. Do not use harsh chemicals, abrasive sponges, or polish, as these can damage the protective coating.
Yes, we accommodate custom requests for large-scale projects. Please contact our sales team through the 'Contact Us' page with your specific requirements, and we will assist you with bespoke solutions.
We accept returns on standard items within 15 days of delivery, provided they are unused and in their original packaging. Custom-ordered items are non-refundable.
Standard in-stock items are dispatched within 2-3 business days. Custom or out-of-stock items usually take 2-4 weeks. Once shipped, delivery takes 3-5 days across India.